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We combine behavioural science, design and data science to test and develop ideas that work

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What Do 19th Century Farmers Tell Us About Smartphone Notifications? What Do 19th Century Farmers Tell Us About Smartphone Notifications?

Imagine that you are a 19th century cattle farmer whose herd grazes on common land shared by many other farmers (and many other cows). You are trying to decide whether to add one more cow to your herd. On the positive side, an extra animal would bring you additional income. On the negative side, another...

Jul 28 2022 • 3 min read

Jul 28 2022 • 3 min read

To Make Better Policies, Should We Focus on Individuals or Systems? Spoiler Alert: It’s Both. To Make Better Policies, Should We Focus on Individuals or Systems? Spoiler Alert: It’s Both.

Imagine that you are a government health minister who’s been transported back in a time machine to December 2019, when the Covid-19 virus was first identified. Your challenge is to decide, with all the benefits that hindsight can bring you, how to approach the impending disaster. You can adopt a ‘system-level’ response: shutting down transport...

May 20 2022 • 3 min read

May 20 2022 • 3 min read

What Does the Virtual Property Market Tell us About the Psychology of Ownership? What Does the Virtual Property Market Tell us About the Psychology of Ownership?

How much would you pay for a virtual property? Not one of those ones made of bricks and mortar, but a digital one made of pixels that exists only in the virtual world. If your answer is around £375,000, then you have something in common with the person who recently purchased Mars House – a...

Mar 28 2022 • 3 min read

Mar 28 2022 • 3 min read

Case Studies

Helping More People to Save for a Rainy Day

Around a third of all people in the UK have less than £100 in savings – despite savings being a core pillar of financial health. We worked with financial wellbeing app Wagestream to tackle the problem, launching a new feature that would help more than 500,000 frontline workers build up a financial savings buffer.

Understanding Metro Bank Customers Real Preferences

We partnered with The Foundation, the company that helps brands and businesses pioneer on behalf of their customers on a project for Metro Bank, the high street bank that focuses on delivering great experiences for its customers. Metro Bank were in the process of relaunching their brand strategy, and wanted to know which new and existing products and services were most valued by their customers. This could then be used to develop a Customer Promise framework.

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